Museum Exhibits User Experience Project
Context:
The goal of this project is to help museum to improve user experience in a series of newly developed museum exhibits.
Because of confidential and property rights, the prototypes images are blurred.
Impacts
Powered by the insights generated from usability testings, the exhibit's redesign significantly enhanced user satisfaction, elevating the average score by 20%—from 3.5 to 4.2 out of 5. Furthermore, the engagement duration, or holding time, saw a notable improvement, extending by approximately thirty seconds in the exhibit's current iteration.
Process
Powered by the insights generated from usability testings, the exhibit's redesign significantly enhanced user satisfaction, elevating the average score by 20%—from 3.5 to 4.2 out of 5. Furthermore, the engagement duration, or holding time, saw a notable improvement, extending by approximately thirty seconds in the exhibit's current iteration.
Usability Testing Objectives
In sci & tech museums, usability testing not only involves understanding whether there’s any usability issues arose from the actual use, but also gauge the overall experience and learning that users have through the interactions. These insights poke into the potential of the prototypes, thus shed lights on future iterations of the design.
Methods & Instruments
To achieve rapid prototyping and inform next round of design, formative prototype evaluation usually happens at the early stage of the development, therefore, qualitative methods such as interview, contextual inquiry and field study are selected.
Generating Goal-aligned, Evidence-based Insights
Finally, the insights for next iteration of the design was generated through analyzing the data. I host team meetings to share findings with designers, engineers, project leads. It is important that the results spoke to the goals of the design and also backed-up by evidence.
